The Confidentiality Procedures cover: Induction, information, training and appropriate organisational arrangements, Disclosing information to the EHRC and other statutory agencies, Breach of Confidentiality, 

Case records, Legal Framework, Action by Line management, Statistical recording and maintaining records 

Written consent, Breaches of confidentiality, Review  

These are:

-when there is a danger to you or to others  

-when not doing so would be breaking the law, e.g. under the  Prevention of Terrorism Act 

-when the WLEC discovers that it is advising both parties to a dispute and may need to disclose the fact in order to avoid a conflict of interest. We cannot advise both parties to a dispute. We will not reveal this to the other party concerned unless it is unavoidable or apparent.

There should be a private space, ideally a specific meeting room, where confidential matters can be discussed without being overheard by colleagues, volunteers or other service users.  

Alternatively, if there are space limitations, attempts should be made to agree with clients how best to create an acceptable environment for the interview or meeting.  

This may require agreements between workers on the use of office for meetings and interviews either in person, on the telephone or over the web. 

Information on computers and disks must be secured in accordance with appropriate security arrangements. 

There must be proper records kept that identify when confidential files have been accessed and documentation removed or added and by whom (see case management). 

In line with the Data Protection Act 1998, action must be taken to identify types of particularly sensitive information and appropriate security arrangements must be put in place. 

The complaints policy should include complaints about breaches of confidentiality and clients should be informed of this policy and how to make a complaint.